Returns & Exchanges
We want you to be completely satisfied with your purchase from playreigns.com. If you’re not happy with your order, we’re here to help.
Return Policy
- Products must be unused, in their original packaging, and in resalable condition.
- For hygiene reasons, certain items (e.g., personal care products) cannot be returned unless defective.
How to Initiate a Return
- Visit playreigns.com and log into your account.
- Navigate to “Order History” and select the item(s) you wish to return.
- Follow the prompts to generate a return label.
Refund Process
- Refunds are processed after we receive your return.
- Original shipping fees are non-refundable.
- Sale items are final and cannot be returned unless defective.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original product and place a new order on playreigns.com.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery. We’ll gladly replace the item or issue a refund.
Need Help?
For any questions about returns or exchanges, please reach out through our online support system at playreigns.com.
Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part